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You Spoke and We Listened!

August 16, 2012

Over the first week of August, WSRB conducted a survey of you, our customers, to see how we were doing meeting your needs.  We received 198 responses and we want to thank everyone who participated for their candor and help. The survey was composed of 11 multiple choice questions and a comment section. Next week we will post some of the comments, discuss the common themes, and let you know how we plan to address your concerns. For now, here are your responses to our questions. Thanks again!

 

1.) How easy are our products to use?
Answer Options

Response Percent

Response Count

Extremely easy to use

28.9%

57

Very easy to use

48.2%

95

Moderately easy to use

17.3%

34

Slightly easy to use

2.5%

5

Not at all easy to use

3.0%

6

answered question

197

skipped question

1

 

2.)

 

3.) How helpful are our products/services in achieving your professional goals?
Answer Options

Response Percent

Response Count

Extremely helpful

39.5%

77

Very helpful

50.3%

98

Moderately helpful

6.2%

12

Slightly helpful

3.1%

6

Not at all helpful

1.0%

2

answered question

195

skipped question

3

 

4.) Compared to our competitors, are our products/services quality better, worse, or about the same?
Answer Options

Response Percent

Response Count

Much better

45.8%

87

Somewhat better

27.4%

52

Slightly better

5.3%

10

About the same

15.8%

30

Slightly worse

3.2%

6

Somewhat worse

1.6%

3

Much worse

1.1%

2

answered question

190

skipped question

8

 

5.) How professional is our company?
Answer Options

Response Percent

Response Count

Extremely professional

47.4%

91

Very professional

45.3%

87

Moderately professional

5.2%

10

Slightly professional

1.6%

3

Not at all professional

0.5%

1

answered question

192

skipped question

6

 

6.) How responsive is our company?
Answer Options

Response Percent

Response Count

Extremely responsive

43.5%

84

Very responsive

44.6%

86

Moderately responsive

9.3%

18

Slightly responsive

2.1%

4

Not at all responsive

0.5%

1

answered question

193

skipped question

5

 

7.) How well do the customer service representatives at our company answer your questions?
Answer Options

Response Percent

Response Count

Extremely well

46.8%

88

Very well

38.8%

73

Moderately well

10.6%

20

Slightly well

2.1%

4

Not at all well

1.6%

3

answered question

188

skipped question

10

 

8.) How knowledgeable are our employees?
Answer Options

Response Percent

Response Count

Extremely knowledgeable

45.0%

85

Very knowledgeable

42.9%

81

Moderately knowledgeable

10.6%

20

Slightly knowledgeable

0.5%

1

Not at all knowledgeable

1.1%

2

answered question

189

skipped question

9

 

9.) Overall, are you satisfied with the employees at our company, neither satisfied nor dissatisfied with them, or dissatisfied with them?
Answer Options

Response Percent

Response Count

Extremely satisfied

64.8%

125

Moderately satisfied

23.8%

46

Slightly satisfied

2.1%

4

Neither satisfied nor dissatisfied

6.7%

13

Slightly dissatisfied

1.0%

2

Moderately dissatisfied

0.5%

1

Extremely dissatisfied

1.0%

2

answered question

193

skipped question

5

 

10.) Do you like our company, neither like nor dislike it, or dislike it?
Answer Options

Response Percent

Response Count

Like a great deal

66.3%

130

Like a moderate amount

20.9%

41

Like a little

3.1%

6

Neither like nor dislike

7.1%

14

Dislike a little

1.5%

3

Dislike a moderate amount

0.0%

0

Dislike a great deal

1.0%

2

answered question

196

skipped question

2

 

11.) How likely are you to recommend our company to people you know?
Answer Options

Response Percent

Response Count

Extremely likely

56.4%

110

Very likely

28.7%

56

Moderately likely

7.7%

15

Slightly likely

3.6%

7

Not at all likely

3.6%

7

answered question

195

skipped question

3

 

Visit us at wsrb.com!

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