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What a Solutions Coordinator Is and Why I Love Being One

November 4, 2013

WSRB Solutions CoordinatorIn 2005 my father, Tracy Skinner, took a position at the Washington Surveying and Rating Bureau as the Subscriber Services Manager. At the time, I was a student at Central Washington University in Ellensburg and was seriously low on my fun-money. Tired of paying for my not-so-occasional trips to the Union Gap Mall, he called one evening saying the Bureau needed some college students to come in for the summer to help with scanning and imaging of old inspections they wanted digitized. I interviewed and spent a summer at a desk in the conference room with four other students, scanning inspections and making lifelong friends. Come fall, the Bureau asked if I’d like to continue working there, and my career at the WSRB had begun.

Fast-forward to 2013 and I’ve worked my way from the Process Improvement Department to the Field Department as a Field Representative to Solutions Coordinator. I attended the Big I/PIA Convention a couple of weeks ago and was approached many times with the same question: What does a Solutions Coordinator do, exactly?

It is my goal to reach out and get to know you, our subscribers. I want to know what WSRB products work for you, what doesn’t work for you, what you wish you had so you could do your job better and faster, more accurately. I want to know what other programs you use and how well they work for you, or what problems they don’t solve. I love problems. Not because problems are fun, but because I love to solve them. Because I love seeing how we can make our products, tools, and services better for you—the people who use them every day and rely on them to get their jobs done. I want to get to know you, how things are going in your business, how we can coordinate with you, your company, your software, your systems, and help make your fact-gathering and decision-making process better.

Why me? Why not me! I love getting to know people, I love seeing processes and how companies manage to pull their people and departments together toward a common goal. I love seeing how the hard work we put in at WSRB to make these tools and services can be put to harder work to see how much better they can work for you. My job, as Solutions Coordinator, is centered on those loves.  The love of seeing a problem and finding a way to solve it, no matter how minor the issue. Is something not working for you? Can’t find an address? Do you wish we provided information that you have to go somewhere else to get and it takes forever? Do you hate run-on sentences like that one I just typed?  Let me know! I’d love to help you, or find the right person at WSRB who can!

Article by: Kristen Skinner

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